Customer Help Desk
Customer help desk is integral to pre and post sales stages. It is used to seek details before making a purchase decision or raising a query post purchase. It can manage the tickets generated to repair a fault.
BizzyPulse can facilitate through mobile App to perform actions as per below -
- Customer can make use of client mobile App to send a query or raise a ticket for fault repair.
- Back end team manager can set priority on various tickets, visualize the team position over the map and assign query or ticket to particular agent in real time.
- Servicing person can enter the job status or send back the task for reallocation.
- App acts as Collaboration tool for field staff and back end management.
- Customer gets the mobile based status to is query or fault. App helps in better resource mobility and responsiveness.
- Real Time report on received calls versus closed tickets or queries to gauge quality of customer services.
- Optimize the support operations to provide better service using limited resource.
- Generate analytic reports on time spend on categorised query resolution.